Approved Time-off from HiBob is not appearing in Forecast

Question

A user has approved time-off in HiBob but it is not appearing in Forecast, why?

Answer

If approved time-off is not appearing in Forecast, check the following:

• Profile Links
• API Service User Permissions

Profile Links

Confirm the Forecast user profile is linked with HiBob. Successfully linked profiles display the HiBob logo under Integrations.

To check a profile link

1. Click Admin. 
2. Select Resources from the dropdown. 
3. Scroll to the team member in question. 
4. Confirm the HiBob logo appears under Integrations.
   

If a user profile is not linked, time-off will not sync from HiBob to Forecast.

To link a Forecast profile with HiBob

1. Click Admin. 
2. Select Resources from the dropdown. 
3. Click on the user's name to open the profile. 
4. Scroll down to HiBob.
5. Select the user from the dropdown. 
   
6. The profile is now linked and will display the HiBob logo on the Admin > Resources > People page.
7. Any time-off previously approved in HiBob will need to be re-entered in order to sync it with Forecast.   

API Service User Permissions

Confirm the HiBob integration API Service User has permission to access the user in HiBob.

To confirm API Service User permissions in HiBob

1. Review Configuring Permissions in Integrating HiBob with Forecast. 

Additional Resources

• Integrating HiBob with Forecast
• Syncing Users and Non-Project Time from HiBob