Admin Settings for Tickets

This guide covers the settings available to workspace Admins for configuring Tickets.

Settings

Setting	What it does
Auto-close	Automatically closes tickets with no activity after a set number of days
SLA thresholds	Your response and resolution time targets, which can be set in hours or days.
Auto-reply template	The message sent to customers when a ticket is created
Auto-Reply on Resolved Tickets	The message sent to customers when a ticket is is resolved
Support email address	The inbound address that turns emails into tickets. The email address is created based on your deployment. We can change this upon request. Our recommendation is to set up a redirect within your email address (for example, support@mybusiness.com redirecting to mybusiness@tickets.forecast.app), so your customers see a consistent, branded email address. See Admin Settings for Tickets to configure it.

Note: Changes to these settings apply workspace-wide and take effect immediately.

Tickets is available as a paid add-on module. To enable it for your team or talk through pricing, reach out to your Account Manager.