We have set up email notifications to be sent out to our users, such as timesheet reminders but they are not receiving them.
Most times, this is the result of users not having enabled their email notifications in their own personal profiles.
While notifications such as timesheet reminders are set up on the admin level through the Admin panel's notification settings, all of the users have to also enable email notifications through their own personal notification settings which are found in their personal profile settings.
To enable email notifications:
- Click on the profile icon from anywhere in Forecast.
- Click on My Profile.
- Go to the Notification settings tab.
- Click on the button to enable email notifications.
If the issue persists past that or if the user has already enabled email notifications and is not receiving them, then please contact Forecast Support.